Greyhound Bus Co. Support Tickets All Reviews

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Greyhound Bus Co. Reviews

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  • lost/stole valuable stuff and passport

    I took a greyhound bus from New York City to Washington DC at 08/20/2011. With me was a suitcase(dark gray, brand: diplomat, one lock on side), which contains my passport, a laptop and some cloth. After I arrived DC, the greyhound failed to find the suitcase on the bus. Also, another gentleman could not find his luggage, either. I described them what my suitcase look like and what are inside the suitcase. Staff in DC called Baltimore Greyhound, and Baltimore said they found the two luggages(mine and anohter guy's) and would send them to DC with tags saying... More...
  • Imcompetent Service

    Attempted travel on 7/28/11 from El Paso to Dallas, TX. Station personnel poorly trained to handle customers and bus drivers rude. Ticketing system doesn't seem to accomodate contract vendors selling tickets. Overflow of passengers dealt with poorly. At one point I felt that rude ticket agent was going to get physical with customer who voiced his concern about the situation. More...

    On April 20, I purchased a bus ticket for my sister to travel from Battle Creek, Michigan to Southfield, Michigan. First of all, I can not understand why Greyhound charges an $18 guest fee to the person paying for the ticket. What difference does this make! I was simply paying for someone's ticket, which happens all the time(e.g meals, airline tickets, clothes etc.) This is a big rip off, and apparently something Greyhound feels that they can get away with!!!! In addition to paying extra money for no known reason, my sister ended up sitting on the bus stairs for the entire three... More...
  • customer service

    I think customer service should be a priority in any business. I worried about him all night,also the people waiting for him in cinninati, ohio. I could not reach anyone in knoxville,tenn. The customer service line was always busy. Customer service in any company is not busy 24/7. There is a reason he was on the 8:30am bus,that would only change once. More...


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