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Greyhound Bus Co. Complaint - lost/stole luggage
Greyhound Bus Co. Complaint

Greyhound Bus Co. Complaint

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lost/stole luggage


I took a greyhound bus from New York City to Washington DC at 08/20/2011. With me

was a suitcase(dark gray, brand: diplomat, one lock on side), which contains my

passport, a laptop and some cloth. After I arrived DC, the greyhound failed to

find the suitcase on the bus. Also, another gentleman could not find his luggage,

either. I described them what my suitcase look like and what are inside the

suitcase. Staff in DC called Baltimore Greyhound, and Baltimore said they found

the two luggages(mine and anohter guy's) and would send them to DC with tags

saying the destination (Washington, DC) by the next bus. At around 1:30 pm

08/22/2011, the other guy got his luggage back and the DC greyhound staff told me

they only received one luggage. After that, I rent a car at DC and went to

Baltimore Greyhound but failed to find my luggage there. According to the DC

staff's word, Baltimore sent TWO luggages for TWO persons to DC. What's more, the

buses they used to deliver the luggage only travels between Baltimore and

Richmond. I personally checked the unclaimed luggages of greyhound in Baltimore

and DC, found nothing. According to the greyhound policy, they will always send a

luggage with a destination tag to the destination. It has been more than 48 hours

after I arrived DC at 9:00 am 08/20/2011, and before I called the greyhound center

in Texas, DC greyhound did not even give me a claim number or something like that.

Since the luggage should arrive DC and the truth is another person got his luggage

which was shipped with my luggage on 08/22/2011, and only some of the staff at DC

knew that I had some valuable things inside the suitcase, and the suitcase cannot

always be on a bus. I PERSONALLY think that it was the staff at DC Greyhound who

stole my luggage.
At least they should admit that either they did not ship my luggage to the right

place or one/some from greyhound stole my luggage.
(I kindly assume that greyhound can protect the luggages from being taken by other

custmores.)


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